Shipping information
DOPA-MINE! is the operator of dopa-mine.us. By placing an order through this website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping costs
Shipping costs are flat rate. Payment for shipping will be collected with the purchase.
3. Returns
Return Due To Change Of Mind:DOPA-MINE! does not accept returns due to change of mind.
Warranty Returns:
DOPA-MINE! will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pay the return shipping. Upon return receipt of items for warranty claim, you can expect DOPA-MINE! to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4.Delivery Terms
Transit time Internationally:Generally, orders shipped internationally are in transit for 5 - 30 business days. Covid-19 related delays can occur.
Dispatch Time:
Orders are usually dispatched within 5 business days of payment of order. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Change Of Delivery Address:
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
P.O. Box Shipping:
DOPA-MINE! will ship to P.O. box addresses.
Items Out Of Stock:
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
Delivery Time Exceeded:
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking notifications
Upon fulfilment, customers will receive a tracking link (by email) from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact our customer service for the next steps.7. Duties & Taxes
Sales Tax:Sales tax is not applied to the price of the goods as displayed on the website.
Import Duties & Taxes:
Import duties and taxes for international shipments are the responsibility of the customer. We are not required to pay the cost of any import taxes that may occur.
8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched provided it is inline with our refund policy. If an order has already been dispatched, please refer to our refund policy.9. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.Process for parcel damaged in-transit:
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
Process for parcel lost in-transit:
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.